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| AGENDA |
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| AGENDA - Day One | Monday, 10 September 2012
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| 08:30 |
Registration & Coffee |
| 09:00 |
Opening Address
H.E. Salem Al Shair, Deputy Director General, eGovernment & Information Sector, Telecommunications Regulatory Authority (TRA), UAE
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| 09:10 |
Hosting Partner Welcome Address
Abdul Kerim Al Raeesi, Director
of Strategy and Planning, Abu Dhabi Systems and Information Centre (ADSIC), UAE
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| 09:20 |
International Address: Global trends in e-Government and e-Governance and e-Participation |
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- Exploring the latest trends and innovations in communication, commerce, social engagement, mobility and digital media
- Examining the government’s role in moving from a controller to a facilitator of information and services
- Reviewing the major challenges facing governments around the world and how they are resolving them
- Bridging the digital divide for greater international cooperation
Richard Kerby, Interregional Adviser on e-Government, United Nations, USA
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| 09:50 |
International Keynote Address: Promoting e-participation and citizen decision making processes |
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- Gathering relevant information from citizens to help with real-time policy and high level decision-making
- Engaging with citizens to improve policies, regulation and ser vice delivery
- Using e-participation and e-engagement to drive and facilitate change
Jeongwon Yoon, Executive Director, National Information Society Agency (NIA), South Korea
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| 10:30 |
Driving the enhancement of
services through location based information & advanced spatial analysis
Khawla Al Fahim,
Data Project Specialist, Abu Dhabi Systems and Information Centre(ADSIC), UAE
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The Abu Dhabi Government Contact Centre – Providing a hassle free one stop shop for all residents
- Centralizing services to allow residents to request information, report an incident, or make a suggestion
- Meeting people’s communication needs by providing multiple interaction channels
- Increasing customer satisfaction and civic participation by providing timely and accurate responses
Khalid Al Mazrouei, Business Information Manager, Abu Dhabi Systems and Information Centre (ADSIC), UAE
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| 11:10 |
Panel Discussion: Adapting international trends into the local context of the GCC |
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- Exploring how you can adapt international best practices and advances locally
- Reviewing the critical success factors and enablers to successfully adopt global trends
- Taking citizen opinions into account during government and policy decision making
H.E. Salem Al Shair, Deputy Director General, eGovernment & Information Sector, Telecommunications Regulatory Authority (TRA), UAE
Jeongwon Yoon, Executive Director, National Information Society Agency (NIA), South Korea
Richard Kerby, Interregional Adviser on e-Government, United Nations, USA
Michael Isman, Vice President, Booz Allen Hamilton, USA
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| 11:50 |
Morning break |
| 12:20 |
Delivering outstanding e-services to the public |
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- Examining RTA’s journey in developing
unique e-services
- Creating an end-to-end multi-channel ser vice delivery experience for maximum user convenience
- Integrating e-services with other government and non-government ser vice providers effectively
Ahmed Bahrozyan, CEO, Licensing Agency, Road & Transport Authority (RTA), UAE
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| 12:50 |
Panel Discussion: Adding value and excellence to e-services delivery |
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- Examining how to align e-services with citizen demands and popular trends
- Strategically prioritizing e-services development
- Understanding the critical success factors that will maximize the value of your e-services
Dr. Taha Khedro, Partner - Advisory Technology, PricewaterhouseCoopers, UAE
Ahmed Bahrozyan, CEO, Licensing Agency, Road & Transport Authority (RTA), UAE
Dr. Zakareya Al Khajah, Directorate of Policies and Business Processes Re-engineering, eGovernment Authority - Kingdom of Bahrain, Bahrain
AKhalid Dawood Alzadjali, Deputy Director General, Directorate of Information Systems, Muscat Municipality, Oman
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| 13:10 |
Streamlining operations with the Government Resource Planning System |
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- Providing a platform for more efficient management of basic resources and human competencies to Dubai Government entities
- Ensuring government departments can connect, communicate and exchange information whilst maintaining the privacy of their information
- Using the system to prepare archive and consolidate reports, and streamline processes
Huda Al Hashimi, Director of Government Resource Planning (GRP) Systems, Dubai eGovernment, UAE
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| 13:40 |
Taking a citizen-oriented approach to providing social services |
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- Ensuring customer experience excellence and satisfaction
- Helping increase transparency in government operations
- Lessons learned from major e-services implementations in EMEA
Mahmoud Zaghloul, Senior Staff Systems Engineer, EMC2 Middle East, UAE
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| 14:00 |
Defending against next generation cyber attacks: tackling advanced persistent and targeted threats |
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- What are the latest and emerging threats and what do they look like? APTs, targeted threats, blended threats
- A closer look at the anatomy of the infection lifecycle
- Why traditional defences are not stopping the most dangerous of threats, the ones that get through
Alex Lanstein, Senior Systems Engineer, FireEye, UAE
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| 14:20 |
Networking lunch |
| 15:20 |
STREAMED SESSIONS: (Please choose one of the following streams) |
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Workshop A: Creating partnerships and maximising synergy for e-government and citizen engagement
- Creating additional value by linking government institutions service delivery
- Employing innovative technologies for inter-institutional coordination
- Aligning institutional integration with developmental planning
- Creating partnerships with the private sector and NGOs
Case Studies by:
Jeongwon Yoon, Executive Director, National Information Society Agency (NIA), South Korea
Mohammad Mubarah,, e-Gov Project Manager & Secretary of the Commission on e-Government, Ministry of Petroleum & Mineral Resources, KSA
Mohamed Karmastaji, Acting Director of Technology & Standards, Abu Dhabi Systems and Information Centre (ADSIC), UAE
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Workshop B: Developing reputation and risk strategies for engagement
- Understanding how to effectively engage your audience across multiple channels
- Using social media to interact with and engage your audience
- Delivering popular content in the way that viewers want it
- Developing relationships and partnerships with your audience to encourage loyalty
- Developing sound policies to help you manage reputation and reduce risk
Case Study by:
Saleem Zoughbi,, Regional Adviser-ICT, United Nations Economic & Social Commission for Western Asia (UNESCWA), Lebanon
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| 16:50 |
End of day one |
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Click here to view the programme for Day 2
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